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REGULATIONS AND CONDITIONS FROM SEPTEMBER 2021

From time to time we will update these Regulations and Conditions and will always contact you to notify of any changes.

This is a document for parents and carers; “you” refers to “you, the parent or carer”. As the parent or carer, you must be over 18 to apply for our services and you must have legal responsibility for any child named. Throughout this document, the terms ‘instrument’ or ‘instrumental’ should be understood to include ‘voice’ and ‘singing’.

If you are a school applying on behalf of a parent / carer for a pupil in your school, it is the school’s responsibility to get the Regulations and Conditions signed by the parent and sent to West Sussex Music. This is to ensure that parents have read and understood the Regulations and Conditions of the contract with West Sussex Music. If agreement is not confirmed and lessons take place, the school will be held liable for any debt incurred.

1. Lessons

The standard course of lessons is 33 lessons across the academic year at a school or educational venue.

Group lessons are taught to small groups of pupils. A group of three or more pupils receive lessons of 30 minutes length. A group of two pupils will share a group lesson of 20 minutes length. [Please note that group lessons are not available on Piano.]

If a pupil continuing with lessons cannot be accommodated satisfactorily within a group, or where very few pupils are learning a particular instrument within a school, alternative arrangements will be offered. Where alternative arrangements for a group lesson are not acceptable to the parent, you may be offered an Individual lesson at the relevant  Individual lesson charge.

Individual lessons are taught at 20 minute, 30 minute, 40 minute, or 1 hour durations.

The option of individual lesson length is determined by the teacher’s availability.

By agreeing to our online lesson policy, we reserve the right to offer online lessons where face-to-face is not possible because of school closure.  

2. Additional lessons

Additional lessons, beyond the standard course of 33 lessons across the academic year, may be possible through negotiation with the teacher. The availability of additional lessons is at the teacher’s discretion.

Additional lessons will be invoiced in arrears at the end of the academic year.

3. Lesson choice

It is not possible to offer teaching on the full range of instruments or choice of lessons type in every school. If WSM is unable to offer lessons in school as requested, we may offer lessons on an alternative instrument or signpost to a West Sussex Music Associate Tutor. Associate Tutors are approved, independent providers and not employed by WSM. Associates set their own rates and agreements with parents/carers and are not subject to these Regulations and Conditions.

4. Music Centre activities

Music Centre sessions take place either on Saturdays or weekday evenings during term time. The activities are led by specialist West Sussex Music teachers and quality-assured Associates. The standard course of Music Centre sessions is 30 in a full school year of which two sessions may be concert performances for relevant groups. Please note that an additional local charge may be made for audience attendance at concerts.

Music Centre activities are open to children up to the age of 19. Please be aware that some activities are age-specific, and some require pupils to have reached a minimum standard before they are eligible to join. Membership of selected activities may be subject to a competitive audition.

5. Instrument hire

We have a limited stock of instruments to support pupils learning through West Sussex Music or with an Associate Tutor. Although we always try to help, we cannot guarantee to provide an instrument for every pupil. Priority will be given to families eligible for the Bursary Fund and for pupils in their first year of lessons. The period of hire is initially for one school year but may, subject to availability, be extended. If instrument hire starts after half-term, a charge of 50% will be made for this initial part term.

The instrument is to be used only by the pupil named in the hire agreement. The instrument remains the property of West Sussex Music Trust.

Instruments are available on private hire to pupils not learning their instrument through West Sussex Music or its Associates. Please be aware that if the instrument is subsequently required by a West Sussex Music pupil, we reserve the right to cancel the agreement with at least 6 weeks’ notice.

6. Application process

Lessons

We aim to process your application promptly. Each instrumental teacher manages their waiting list, please note that the lesson start date will depend on the spaces available. If lessons are unable to start immediately the teacher will keep you updated with progress.

Music Centre activities

We aim to turn around your application swiftly. Please note that for some activities it may not always be possible to start immediately.

7. The cost of lessons, instrument hire and music centre

Lessons

Group                                     £8.50 per lesson

Individual 20                          £13.90 per lesson

Individual 30                          £20.40 per lesson

Individual 40                          £27.80 per lesson

Individual 60                          £40.80 per lesson

 

The standard course of lessons is 33 per academic year. Payment is either by 12 equal payments by Direct Debit or 3 equal payments (invoiced per term).

Instrument hire                    £30 per term

Costs of private hire to pupils of non-West Sussex Music teachers or Associates are

available on request.

 Music Centre – membership subscription* per child

One activity                            £60 per term

Two activities                         £100 per term

 There will be a 50% reduction to the membership subscription for pupils starting Music Centre after a half-term break for their first term.

*If you are a UK taxpayer, please maximise your subscription by agreeing to Gift Aid it to West Sussex Music Trust (Charity No 1152703). By agreeing to Gift Aid your subscription, we can claim 25p for every £1 of the membership from HM Revenue and Customs.

8. Help with fees – Bursary Fund

Providing your child attends a West Sussex maintained school (local authority, academy, or free school), there is a fund to help with the fees for your child’s music education with West Sussex Music and its Associates. A West Sussex Music Bursary gives 100% reduction on West Sussex Music Group Lesson prices [one instrument only], Music Centre and Instrument Hire fees for:

  • Pupils in receipt of benefits-related Free School Meals, or
  • Children in Care

*Your child’s school and/or local authority will be asked to confirm eligibility.

The Bursary Fund also makes awards of 50% to help children whose families are in receipt of one or more state benefits and where the school is unable to assist.

9. How to pay

We will email you when fees are due. You can click the link and pay straight away by debit or credit card (not American Express).

If you would like to spread your payments, please contact us at music@westsussexmusic.co.uk to arrange a payment plan using the Direct Debit scheme.

Alternatively, you can make a BACS payment to Sort Code 82-60-13 Account Number 10037938. Please ensure you quote your account number with your payment.

You can also pay by debit or credit card on 01403 286330 between 8.30am and 4.30pm Monday to Friday.

We do not accept cash, cheques, or childcare vouchers.

10. What happens if payment is late?

Full payment is due in advance of lesson delivery or Music Centre activity, unless a monthly payment plan by Direct Debit is agreed with us.

If payment is late, the pupil will not be entitled to take part in activities until the teacher has been told by West Sussex Music that payment has been received. Non-payment does not reserve the tuition place and the teacher may allocate the place to another pupil. No refund or credit will be given for any lessons missed because of late payment.

We require a minimum of three working days to process and confirm a payment.

If a Direct Debit payment is missed due to insufficient funds, West Sussex Music will apply a £5 administration charge to your account and will collect this charge in full on the next Direct Debit collection.

The status of a payer’s account will affect all services provided by us. Please ensure prompt payment to avoid disruption to any other services provided by West Sussex Music. If you experience financial difficulty or hardship, please contact music@westsussexmusic.co.uk or call 01403 286330 in confidence.

11. Ending lessons, music centre or instrument hire

Lessons, Music Centre activities and Instrument hire will continue term on term and year on year until appropriate written notice of withdrawal is received. If a pupil withdraws part way through a term, the full term’s charges remain payable in full.

If you wish to cancel, notice must be given by email to music@westsussexmusic.co.uk  or via the on-line cancelation form by:

  • 30 November to withdraw before the spring term 2022
  • 31 March to withdraw before the summer term 2022
  • 31 July to withdraw before the autumn term 2022

Ending activities does not close your payer account if there is an outstanding balance. Outstanding balances must be cleared within 30 days. If you pay by Direct Debit, please do not cancel with your bank until your account balance has been paid in full. We will apply a £5 charge to your West Sussex Music account if a Direct Debit payment fails due to you cancelling your Direct Debit mandate before your West Sussex Music account balance is cleared.

Cancellation charge

If notice to withdraw is not given by these dates before the start of term a Cancellation Charge of £45 will be payable towards the cost of rescheduling lessons and/or loss of a teacher’s planned income. Payment of the Cancellation Charge does not entitle a pupil to attend lessons.

If notice to withdraw is given after the start of term the full term’s charges remain payable.

13. If the pupil misses a lesson or music centre activity

Where lessons have been missed because the pupil has been absent or unavailable, a refund or credit will not be given except for special reasons such as prolonged illness (greater than half a term). Refunds will not be given because the pupil has been absent / unavailable due to occasional illness, school trips, examinations, study leave, forgetfulness, or similar reasons. Any refund or credit will be made at the end of the school year on application to music@westsussexmusic.co.uk (not on a term-by-term basis).

14. If the teacher misses a lesson

If the full course of lessons has not been offered across the academic year, a refund or credit will be given if you apply to West Sussex Music by 31 August. The amount of the lesson refund will be calculated according to the shortfall in the number of lessons and will be made after the end of the school year on application to music@westsussexmusic.co.uk (not on a term-by-term basis). For pupils who start lessons part way through the year, the amount refunded will be calculated pro-rata.

Refunds are not available with respect to instrument hire or Music Centre activities.

15. Reporting on progress

Progress will be monitored continuously. An end of term Progress Summary informs parents/carers and pupils of progress in the autumn and spring terms. In June, an annual Report is issued for each pupil.

Regular contact should be maintained between teacher and parent by means of the weekly practice diary or, via SpeedAdmin, or by email. If your child is not progressing at a reasonable rate you will be consulted and targets set for improvement. If these targets are not met, West Sussex Music reserves the right to discontinue lessons.

16. Other costs

You are expected to provide music and relevant accessories, e.g. reeds, strings etc, and to pay for any external examination for which you wish your child to be entered, including accompanist’s fee.

17. Welfare of pupils at music centre

It is expected that pupils will arrive in good time for the start of their activity. Should your child need to be absent for an activity, inform  music.centre@westsussexmusic.co.uk in advance of the session.

Pupils must be collected promptly at the published finishing time of the activity and must remain in the building after their activity until collected. Parents/carers must advise their child not to leave the premises with anyone other than the nominated responsible

adult. Pupils must tell a member of staff if they are ever approached or offered a lift by a stranger.

Music Centre staff may on occasion need to release pupils for good reason for part of an activity, for example to use the toilet. Pupils are expected to return to their activity as soon as possible and Music Centre staff cannot be held responsible for pupils who do not return promptly. It is strictly forbidden for pupils to leave an activity without previously obtaining the permission of the member of staff.

18. Other costs

Music centre groups and ensembles may be involved in concerts and events. There is usually a donation requested for tickets to these events for audience members. The group or ensemble may have a performing uniform that members will be expected to supply – further details should be sought from the member of staff or Music Centre manager.

Some activities may require pupils to supply their own resources e.g. books, pencils, mutes, and music stands.

Instrument hire

19. Getting your instrument

We will contact you when your instrument is available. Instruments can be collected from West Sussex Music or we can arrange to send the instrument to a school which is part of the West Sussex schools’ courier route, allowing two school weeks for delivery.

20. Use of the instrument

No sub-letting or loaning of instruments to others is permitted. The instrument is intended for the sole use of the pupil named in the hire agreement.

21. Ending instrument hire

Instrument hire may be stopped at any time within the year, although any hire fees already paid for that term will not be refunded. You need to notify us immediately if your child stops learning through West Sussex Music or with an Associate tutor. We will tell you how to return the instrument.

The hire agreement and fees will cease only once the instrument has been received at West Sussex Music. You remain liable for any loss or damage until we confirm that the instrument has been received by West Sussex Music in good condition. If the instrument is not returned to us, West Sussex Music reserves the right to replace the instrument at the hirer’s expense.

22. Looking after the instrument

We aim to issue the instrument in good condition and expect it to be looked after and returned in the same condition with all the accessories. You will be responsible for the cost of any repairs or damage however caused and for consumables such as replacement strings, rosin, reeds, grease, and oils.

If the instrument gets damaged contact West Sussex Music immediately. Do not organise your own repair. If the instrument cannot be repaired, you will be charged the current value of the instrument.

23. Instrument insurance

By agreeing to these Regulations and Conditions you are acknowledging responsibility for all loss or damage to the instrument even if caused by acts or events outside of your control. Please check your home contents insurance policy carefully; for some high value instruments you may need to take out extra cover.

Indicative insurance values:

  • Up to £300 clarinet, flute, guitar, keyboard, viola, violin
  • £300 – £500 baritone horn, cello, cornet, French horn, tenor horn, trombone
  • £500 – £1000+ bassoon, double bass, oboe, saxophone, tuba

24. Privacy notice

West Sussex Music will only use any personal information you provide about you or your child to administer your account and provide the products and services you have requested from us or opted in to for marketing purposes. Please be aware that West Sussex Music will only communicate with the named parent/carer on an application form. We will require signed consent if you wish someone else to deal with your account on your behalf.

When sending emails to parents/carers, West Sussex Music will always send emails via their name.surname@westsussexmusic.co.uk address; send to parents, not children; send group emails ‘Bcc’; send teaching timetables only to the parents of children at the same school. [Please be aware this may identify your child by name and tutor group / class].

If you declare any medical conditions or other sensitive information which is essential for the safeguarding of your child, this will be shared with teachers as required.

West Sussex Music staff adhere to current data protection legislation and our ‘Acceptable Use of IT’ policy. Our full Privacy Notice can be found on our website.

Please note that although Associate Tutors and volunteer helpers are not employed by West Sussex Music there may be occasions where a child’s data will be shared for the purpose of safeguarding or other legal/statutory obligation (e.g. attendance registers for safety purposes at Music Centres and external events).

25. Closing your account

If you wish for your personal details to be deleted from West Sussex Music records, please email music@westsussexmusic.co.uk Please note that deletion is only possible if all invoices are settled and there is no outstanding balance on your account.

26. Enquiries, questions and contacts

For enquiries about your bill or payment and for general enquiries, please contact West Sussex Music by e-mail at music@westsussexmusic.co.uk or telephone 01403 286330. For lesson questions, please contact the instrumental teacher either by e-mail to their @westsussexmusic.co.uk address or write a note on the practice diary for the next lesson.

 

 

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